Sharp MX copier printer goes offline

One of our Sharp MX MultiFunction Printer / Scanner / Fax / Copier (MX3501N) went offline on the network today, because it required Maintenance (FK3), it still works fine though and all that is needed to get it back online, until a technician arrives, is to untick “SNMP status”

Sharp MX-3501N copier printer goes offline

Start > Printers > right click the offlined MX printer > click Properties > Configure port > Untick SNMP status

33 Responses to “Sharp MX copier printer goes offline”

  1. Joseph Bennett says:

    This worked perfectly. We had a Sharp MX that went offline without explaination. As soon as I unchecked the SNMP box, all documents went through successfully.

  2. Emilia says:


  3. Emilia says:

    works perfectly! thanks for posting this!

  4. Mark says:

    Thanks for this – solved a headache we’ve had for a while!

  5. Mike says:


  6. John H says:

    Great info! This helped me get a customer printing again. Their MX-2300N had a status of “Overdue service maintenance”. Users could copy and fax but not print. Now they are working again. Thank you!

  7. valk says:

    And another thanks here ;) !!

  8. Sima Walker says:

    Thanks for the advice, saved the day.

  9. maindudeNYC says:

    Great info, saved me a lot of time.

    Thank you.

  10. Mircea says:

    I spent 3 hours trying different drivers and settings. Your advice made my day :)
    Thanks a lot for the advice!


  11. Jen says:

    This is great! Thanks for posting this!!

  12. Dennis ONeal says:

    Exaxtly what happened to my Sharp MX 2300N. Perfect solution. Thanks much!

  13. Thanks a lot for the tip, i just made that change and it worked perfect.
    Gracias amigo…!!!!

  14. Chris says:

    This worked great for a MX-450n printer, however, this did not work on a MX-4501 Sharp print driver. Still looking, but at least I now know why the printer is showing offline in Printer Settings.

  15. Marshall Browning says:

    Thanks. This did the trick. Just need to perform maintenance on the printer/copier.

  16. Joe says:

    Worked great for a MX-4501. I am using the 3100N driver as I’ve struggled getting the 4501 driver to work in a citrix environment. Luckily, the printer doesn’t seem to care =).

  17. Guido says:

    Worked like a charm! Thanks!

  18. Francois says:

    Wow, thanks!
    work for a mx-5001.

  19. Franci says:

    Always say: Google knows everything. But this would not be correct if guys as you did not share ideas and knowledge with us.
    Thanks a lot. One of our Sharp MX-3201N works now and purchase stuff is very grateful :)

  20. Russell says:

    You saved my day! We had our main printer go offline due to FK3 error. The eta on the tech was tomorrow. We were hung.

    Your solution worked perfect.

  21. Sudhir says:

    Worked , thanks a lot .

  22. yiS says:

    thank you very much! SHARP M261N 脱机 解决方法:右击打印机,属性,d端口,配置端口,不要勾启用SNMP!

  23. IT Guy says:

    Thanks, your post is still helping all these years on LOL

  24. pelican says:

    Same as others. Still a useful tip. Happened to me and solved with this tip. Thanks a lot.

  25. Another IT Guy says:

    Worked like magic. Thanks!

  26. x1134x says:

    Thanks a pantload!

  27. p says:

    Yes it helped! Is also helps for Canon IR2870/3300/2870 etc devices.
    The only question is: what if we need the snmp to track the health of the device? Is there any other way to reconfigure, but not disable, this snmp protocol?

  28. Sven says:

    Thanks! It was very useful for me , saved my day ;-)

  29. Carlos Barajas says:

    Thanks, it saved me a lot of time

  30. CJ says:

    Thank you!!!!!

  31. marlon says:

    I have sharp MX 1810u.. I can print pdf files from computer but not word doc files. What seems to be the problem?

  32. Mo says:

    Thanks that solved the problem here.

Leave a Reply